Terms of service

1. Who we are

supporter.one is run by Oakley Digital Ltd, a company registered in England and Wales (company number 08092409), at The Hive, 6 Beaufighter Road, Weston-super-Mare, North Somerset, BS24 8EE. In these terms, "we", "us" and "our" mean Oakley Digital Ltd, and "you" means the person buying a membership.

You can contact us at support@oakleydigital.co.uk. More ways to reach us are on our contact page.

2. What you're buying

A Forum Supporter membership (called "membership" or "paid membership" in these terms) gives a forum account on a participating forum Forum Supporter status for as long as the membership lasts. The benefits of being a Forum Supporter are set by each forum and described on that forum. It doesn't affect your ordinary forum account, which carries on as normal before, during and after it.

A membership belongs to the forum account it was bought for. It can't be moved to a different account or a different forum.

The contract between us is made when your payment is accepted. We confirm it by email, and your paid membership normally starts within a few minutes.

3. Who can buy

To buy a membership you must:

• be 18 or over, or have permission from a parent or guardian to make the purchase;
• have an active, activated account on the forum concerned; and
• buy as a consumer for your own personal use.

4. Prices and payment

Each forum sets its own prices, and the price you'll pay is shown before you pay. Prices are in pounds sterling (GBP). We are not registered for VAT, so no VAT is added.

Payments are processed by Stripe on its secure checkout page. We never see or store your full card details. Stripe emails you a receipt for each payment.

We offer three kinds of plan:

• Monthly: paid each month and renews automatically until you cancel.
• Annual: paid each year and renews automatically until you cancel.
• 12 months, one payment: a single payment for 12 months of membership. It does not renew. If you buy one while you already have paid membership on that account, the 12 months are added after your current membership ends.

5. Renewals and reminders

Monthly and annual plans renew automatically at the end of each period, and the payment card you used is charged the renewal price. We tell you the renewal price and how to cancel before you pay.

We email you before annual plans renew, and from time to time on monthly plans, with the renewal date, the price and how to cancel.

Your paid membership continues for up to 3 days after a period ends, so it isn't interrupted while a renewal payment is being processed.

6. Cancelling

You can cancel a monthly or annual plan online at any time from your account page on supporter.one. You don't need to contact us or give a reason.

When you cancel, your plan stops renewing. You keep paid membership until the end of the period you have already paid for, and you won't be charged again. Our cancellation and refunds policy explains this in more detail.

7. Your right to change your mind

You have 14 days to change your mind after you first join, on any plan, including 12-month one-payment plans. Annual plans also have 14 days after each renewal. Monthly plans don't have a new 14-day period each time they renew, but you can cancel them at any time so they don't renew again.

Because your paid membership starts straight away at your request, if you change your mind we refund what you paid, less a fair amount for the days of membership you have already had. Our cancellation and refunds policy explains how to ask and how the amount is worked out. Please ask from the email address you use on your forum, so we can check it's you; if you can't, we'll ask a few questions to confirm it before we act.

8. Failed payments

If a renewal payment fails, we email you so you can update your card details, and Stripe tries the payment again over the following days. If the payment still can't be taken, your plan ends and your paid membership is removed. You can join again at any time.

9. Refunds and chargebacks

If we refund a payment in full, the paid membership it bought ends when the refund is made.

If you think a payment was taken in error, please contact us first; we'll put it right quickly. If you dispute a payment with your bank or card provider (a "chargeback"), we remove the paid membership linked to that payment while the dispute is open.

10. Forum accounts and rules

Paid membership doesn't change the rules of the forum. You must still follow each forum's rules, and each forum's own moderators manage its community as usual.

If your forum account is suspended, banned or deleted, your paid membership can't be applied to it. Please contact us and we'll look at what's fair, including whether a refund is due.

Forums sometimes need to be taken offline briefly for maintenance. If a forum closes permanently, or stops offering paid membership, we will refund the unused part of your membership and stop any renewals.

11. Your responsibilities

Your email address

Your email address is the only way we have of contacting you. We use it to send confirmations, renewal and expiry reminders, payment problems and anything else important about your membership. We also sign you in to your account page by emailing you a one-time link. You must:

• give us an email address that is yours, that works and that you check regularly;
• tell us straight away if it changes, by emailing support@oakleydigital.co.uk from your old address if you still can (changing it on the forum doesn't change it with us); and
• make sure our emails from no-reply@supporter.one reach you, for example by checking your spam or junk folder.

If we can't reach you because your email address is out of date or our emails are being blocked, you may miss reminders and notices. We aren't responsible for anything that results from that, though it doesn't affect your rights to cancel or to a refund.

Keeping your accounts secure

• Keep your email account and your forum account secure, with strong passwords you don't use anywhere else. Anyone who can read your email can sign in to your supporter.one account page, and anyone who can sign in to your forum account can use its paid membership.
• Don't forward or share the sign-in links we email you. Each one works once and expires after 15 minutes.
• Tell us straight away if you think someone else has used your accounts, or if you see a payment you don't recognise.

Payments

• Only pay with a card or payment method that is yours, or that you have permission to use.
• Keep your payment details up to date for plans that renew. You can update them from your account page.

Using the service properly

• Give us accurate information, and only buy a membership for a forum account that is yours.
• Paid membership is for you alone. Don't share, sell or transfer your forum account or its paid membership.
• Don't try to get paid membership without paying, interfere with the service or its security, or access it by automated means.

If you seriously or repeatedly break these responsibilities, we may end your membership. Before we do, we'll tell you why and give you the chance to put things right, unless the matter is too serious for that, for example fraud. If we end a membership for this reason, we'll refund any amount the law requires.

12. Changes to plans and these terms

If we change the price of a monthly or annual plan, we will email you before the new price applies to your next renewal. If you don't want to pay the new price, you can cancel before the renewal date.

We may update these terms from time to time, for example to reflect changes in the law. The version that applies to your purchase is the one shown when you paid, unless a change is needed by law or is to your benefit. We'll tell you about any important change by email.

13. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that isn't foreseeable.

We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaking your legal rights as a consumer.

Nothing in these terms affects your legal rights. For more on your rights, contact Citizens Advice.

14. Problems and complaints

If something goes wrong, email support@oakleydigital.co.uk and tell us what has happened. We aim to reply within 2 working days and to resolve most problems within 14 days.

15. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.